Privacy, FAQ, and Support

For the current App version, MoonRush may collect limited categories of information necessary to provide app functionality and internal analytics, including user-generated profile and social content, user or account identifiers, and device identifiers.

1. PRIVACY AND DATA FAQ

What information does MoonRush collect?

Does MoonRush use tracking?

No. MoonRush does not use the current App version for cross-app advertising tracking.

Why does MoonRush collect device identifiers?

MoonRush may use device identifiers for service reliability, app functionality, internal analytics, security, and anti-abuse purposes such as detecting spam, bots, or multi-account misuse.

Does MoonRush collect private keys or seed phrases?

No. MoonRush does not collect or store private keys or seed phrases.

Does MoonRush collect payment card or bank account information?

No. MoonRush does not collect payment card numbers or bank account numbers directly through the App.

Can MoonRush delete blockchain records?

No. Public blockchain records are not controlled by MoonRush and cannot be deleted by MoonRush.

For full details, please review the MoonRush Privacy Policy.

2. TROUBLESHOOTING AND SUPPORT

If you are experiencing issues, try the following:

Make sure you are using the correct sign-in method.
Check whether your session has expired.
Update the App and try again.

Profile issues

Confirm that your profile changes were saved successfully.
Refresh the App and try again.
If the issue continues, contact support.

Wallet activity issues

Some delays may be caused by indexing, chain conditions, or temporary service issues.
Confirm that the relevant wallet or activity is publicly visible.

Reward or referral issues

Check whether the activity met the campaign rules.
Some rewards may require review or anti-abuse checks before being finalized.

If you still need help, contact contact@moonrush.space with screenshots and a short description of the issue.

3. FAQ SHORT VERSION

What is MoonRush?

MoonRush is a social trading intelligence app built for on-chain markets.

Is MoonRush non-custodial?

Yes. MoonRush is designed to operate in a non-custodial manner.

Does MoonRush hold my funds?

No. Users remain responsible for their own wallets, credentials, and decisions.

Does MoonRush provide financial advice?

No. MoonRush provides informational, social, and product functionality only.

Can MoonRush guarantee token safety?

No. MoonRush may provide risk-related signals, but no tool can eliminate market risk.

What are Moon Points?

Moon Points are part of MoonRush’s rewards and participation framework.

How do referrals work?

Referral rewards, if any, depend on campaign rules, attribution, anti-abuse checks, and eligibility requirements.

How can I contact support?

You can contact MoonRush support at contact@moonrush.space

For more FAQs, refer to https://moonrush.space/faqs

4. CONTACT

If you need help, want to report an issue, or have a question about MoonRush, you can contact us below.

Support: contact@moonrush.space

Privacy: info@moonrush.space

Address: MoonRush Labs LLC

7110 Brody Ln: Houston, TX 77083, USA

Website: https://moonrush.space
X (Twitter): https://x.com/moonrush_space
Discord: https://discord.gg/vD66uhAG3h
Telegram Channel: https://t.me/moonrushspace